Terms & Conditions

1. About Us

Welcome to Renoufs Cheese & Wine Bars.

These Terms & Conditions explain important information about using our website, visiting our venues, making reservations, purchasing gift vouchers and arranging private events.

References to “Renoufs”, “we”, “us” and “our” mean the Renoufs business responsible for providing the relevant service.

Our website is www.renoufswinebars.co.uk.

For general enquiries, please contact info@renoufs.co.uk.

2. Restaurant Reservations

Reservations can be made through our website using our online booking system.

We ask customers to arrive promptly for their reservation. Tables will normally be held for up to 15 minutes after the booked time. If you expect to be delayed, please contact the venue as soon as possible.

We cannot guarantee that a table will remain available after this period.

For parties of more than six guests, a booking deposit of £5 per person is required. This deposit is deducted from the final bill, subject to the cancellation conditions below.

3. Cancellations and No-Shows

For reservations of six guests or fewer, we ask for at least three hours’ notice of cancellation.

For reservations of more than six guests, at least 24 hours’ notice is required.

Where a deposit has been taken, cancellations made within the applicable notice period, or failure to attend, may result in the deposit being retained, subject to applicable consumer law and the circumstances of the cancellation.

If Renoufs needs to cancel a reservation, any deposit paid for that reservation will be refunded.

4. Children and Assistance Dogs

Renoufs welcomes guests aged eight and over. Children under eight are not permitted in our venues.

We do not permit pets inside our venues. Assistance dogs are welcome in accordance with applicable law.

5. Food Allergies and Dietary Requirements

Our menus contain a variety of ingredients, including common allergens such as milk, nuts, gluten and other allergens.

Customers with food allergies, intolerances or specific dietary requirements should inform our team before ordering.

Although we take reasonable precautions, our kitchens and food preparation areas handle multiple allergens. We cannot guarantee that every product will be completely free from traces of allergens.

Our team will be happy to provide available allergen information and discuss suitable options.

6. Prices, Payments and Service Charges

All menu prices are displayed in pounds sterling and include VAT where applicable.

We operate a one-bill-per-table policy.

A 10% service charge is applied to tables of seven or more guests. Any service charge will be clearly communicated and handled in accordance with applicable law.

Additional gratuities are voluntary.

Prices and menu availability may change, and some products may be subject to availability.

7. Gift Vouchers

Renoufs gift vouchers can be purchased online through our authorised gift voucher provider, VoucherCart, or directly from participating Renoufs venues.

Gift vouchers are valid for 12 months from the original date of purchase, unless a different period is expressly stated at the time of purchase.

Vouchers may be redeemed against eligible purchases at participating Renoufs venues.

Where the value of a purchase is less than the remaining voucher balance, the unused balance can be retained and used towards another eligible purchase within the original validity period.

Part-redemption does not extend the voucher’s expiry date.

Where the value of a purchase exceeds the available voucher balance, the difference must be paid using another accepted payment method.

Vouchers cannot be exchanged for cash, and cash change will not be provided.

Customers should keep their voucher or voucher code secure. Lost, stolen or damaged vouchers should be reported to Renoufs, and we will consider whether the remaining value can be verified and recovered.

Online purchases through VoucherCart may also be subject to the purchasing terms presented during checkout. Nothing in these Terms & Conditions affects any statutory consumer rights, including cancellation or refund rights where applicable.

8. Private Hire and Events

Renoufs offers private venue hire and event arrangements, subject to availability and agreement.

Private hire bookings may be subject to a minimum spend, a booking fee and additional event-specific conditions.

Unless otherwise agreed in writing, a £500 booking fee is required to secure an exclusive venue booking and is deducted from the final bill.

The booking fee is described as non-refundable, subject to applicable consumer law, the circumstances of cancellation and any specific written agreement.

A 10% service charge applies to private hire bookings where stated in the booking agreement.

Minimum spend requirements, guest capacities, food and drink arrangements and cancellation provisions will be confirmed before the booking is finalised.

Customers should refer to their individual event quotation or booking confirmation for the terms applicable to their event.

9. Website Information

We aim to ensure that information published on our website is accurate and up to date.

However, menus, prices, opening hours, product availability and venue information may occasionally change.

We reserve the right to correct errors or update website information without prior notice.

10. Website Content and Intellectual Property

Unless otherwise stated, the content, photographs, branding, logos and other materials on this website belong to Renoufs or are used with permission.

Website content must not be reproduced or used commercially without prior written permission, except where permitted by law.

11. Third-Party Websites and Services

Our website may contain links to third-party services, including restaurant reservation systems, payment providers and VoucherCart.

These providers may operate under their own terms and privacy policies.

Renoufs is not responsible for the content of unrelated third-party websites. However, this does not affect any legal responsibility Renoufs has for services it provides or sells.

12. Privacy and Personal Information

We take the protection of personal information seriously.

Information collected through our website, reservations, enquiries and purchases is handled in accordance with applicable data protection legislation.

Further information about how personal data is collected, used and protected is provided in our Privacy Policy.

13. Liability and Consumer Rights

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any rights and remedies protected by consumer law.

Your statutory rights remain unaffected.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, operating policies or legal requirements.

The latest version will be published on our website.

Changes will not retrospectively remove rights customers have under existing agreements or applicable law.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

16. Contact Us

For questions about these Terms & Conditions, reservations, gift vouchers or private hire, please contact:

Renoufs Cheese & Wine Bars

Email: info@renoufs.co.uk

Website: www.renoufswinebars.co.uk